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KMID : 1040220110030010065
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Journal of the Korean Academy of Health and Welfare for Elderly
2011 Volume.3 No. 1 p.65 ~ p.75
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Factors Affecting Service Quality of Care Helpers Working for Nursing Home
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Lee Kwang-Jae
Ryu Jang-Keun
Kim Hee-Gon
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Abstract
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A survey was conducted in Daegu province from Jun 21st to Jul 20th in 2010 targeting care helpers working for nursing home. Total of 416 respondents answered ￡he questionnaires and here is the result of analyzed data. 1) Job security based on the general characteristics showed high as her/his age is higher, the level of education is lower, her/his service period as a care helper is longer and if (s)he is regular full-time employee. 2) Job stress based on the general characteristics ranked low as (his)her level of education is lower and if (he)she is married. 3) The level of belief to the job based on the general characteristics showed high as his/her age is higher, the level of education is lower, and if (s)he is married and (s)he is Christian. 4) The sense of the calling based on the general characteristics ranked high as her/his age is higher, the level of education is lower, and if (s)he is married and (s)he is Christian. 5) Dedication to the job based on the general characteristics ranked high as her/his age is higher, the level of education is lower, her/his service period as a care helper is longer, and if (s)he is married. 6) The service quality based on the general characteristics ranked high if (s)he is married. 7) The most influential factor to the service quality was the level of belief to the job.
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KEYWORD
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Care Helpers`’ Nursing Home, Service Quality
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